Please ensure that you read and fully understand this section prior to commencing counselling sessions with Apex Counselling.

Introduction

Welcome to Apex Psychological Services. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, you must not use our website or services.

Definitions

• "Company" refers to Apex Psychological Services. 
• "User" or "You" refers to any individual accessing or using our services. 
• "Services" refers to any services offered by Apex Psychological Services. 
• "Website" refers to www.apexpsychservices.co.uk.

Services Provided

Apex Psychological Services offers a range of psychological services including, but not limited to, individual therapy, group therapy, psychological assessments, and consultancy. All services are provided by licensed and qualified professionals.

User Responsibilities

• Users must provide accurate and complete information when registering for our services.
• Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
• Users must notify us immediately of any unauthorized use of their account.

Appointment and Cancellation Policy

• Appointments must be booked in advance through our website or by contacting our office.
• Cancellations must be made at least 24 hours before the scheduled appointment time. Failure to do so may result in a cancellation fee.
• The Company reserves the right to cancel or reschedule appointments if necessary.

Payment Terms

• Payments for services must be made in accordance with the terms outlined at the time of booking.
• All fees are non-refundable, except in cases where the Company cancels the appointment.
• The Company accepts various payment methods as indicated on our website.

Confidentiality and Privacy

• We are committed to protecting your privacy and ensuring the confidentiality of your personal data. Our privacy policy outlines how we handle your information.
• All information shared during therapy sessions is confidential and will not be disclosed to third parties without your consent, except as required by law.

Data Protection

• The Company complies with the General Data Protection Regulation (EU) 2016/679 (GDPR).
• We collect, store, and process personal data in accordance with our privacy policy.
• Users have the right to access, correct, and request the deletion of their personal data.

Security

• We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data.
• Our website uses secure hosting platforms and industry-standard security protocols to safeguard your data.

Intellectual Property

• All content on our website, including text, graphics, logos, and images, is the property of Apex Psychological Services and is protected by intellectual property laws.
• Users may not reproduce, distribute, or create derivative works from our content without our express written permission.

Limitation of Liability

• The Company is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of our services.
• This limitation of liability applies to all damages of any kind, including but not limited to loss of data, income, or profit, loss of or damage to property, and claims of third parties.

Third-Party Links

• Our website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of such websites.
• We have no control over the content of third-party websites and accept no responsibility for their content or privacy practices.

Cookies

• Our website uses cookies to enhance user experience. Cookies are small files saved to your computer that track, save, and store information about your interactions and usage of the website.
• Users can manage cookie settings through their web browser. More information is available in our cookie policy.

Social Media

• We maintain official profiles on various social media platforms. Users should verify the authenticity of our profiles before engaging with them.
• We will never ask for personal details or passwords on social media platforms.

Termination

• The Company reserves the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the terms.

Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.
• Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Changes to Terms and Conditions

• The Company reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately upon posting.
• It is the user's responsibility to review these terms periodically to stay informed of any updates or changes.

Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at: Email: info@apexpsychservices.co.uk

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Introduction

At Apex Psychological Services, we prioritize the protection and secure management of personal data related to our staff, clients, and other individuals. This privacy policy details how we handle and safeguard any information you provide when using our website.

Should we request information that can personally identify you (the "Data Subject"), we will manage it in accordance with this privacy policy and the General Data Protection Regulation (EU) 2016/679 (the "GDPR"). These guidelines apply whether the data is gathered and stored electronically, on paper, or by any other means.

Information We Collect

Apex Psychological Services may collect various personal data that can be used to identify an individual, including but not limited to:

• Company name
• Your name
• Contact details, such as email address and business address
• Demographic information like postal code, preferences, and interests
• Other information relevant to inquiries and transactions

Use of Your Information

In compliance with the GDPR, all data we collect about a Data Subject must have a legitimate purpose for its collection and storage. We may use your data for the following purposes:

• Internal record keeping
• Billing and payment documentation
• Enhancing our products and services
• Marketing and promotional activities
• Contacting you when necessary

Security

We are dedicated to ensuring the secure retention of your personal data. To protect personal data, we have implemented various measures to prevent unauthorized access or disclosure of information, both physically and electronically. This includes password protection for devices accessing Data Subjects' data and secure storage for physical copies of personal data.

Our hosting platform uses a cPanel system on a Linux operating system, with industry-standard software such as Apache, MySQL, PHP, Dovecot, and Exim. Our hosting server is located in a UK data center, operating on the latest supported software, which is regularly reviewed and updated to address known vulnerabilities.

Cookies

Cookies are small files saved to a user's computer that track, save, and store information about the user's interactions and usage of the website. This helps us offer a more personalized experience when browsing our site.

Our website employs a cookie control system that allows users to give explicit consent or deny the use of cookies on their computers. If this option is unavailable, users can block all cookies via their web browser's security settings.

Different browsers offer various cookie management options. You can configure settings to manage cookies on a site-by-site basis for more granular control over your privacy. Browsers include Google Chrome, Microsoft Edge, Internet Explorer, Mozilla Firefox, Safari, Opera, and others. Please refer to your browser's documentation for specific cookie management options.

File Sharing & External Links

Occasionally, we may post files and external links on our website. Any downloadable documents, files, or media provided on this site are available to users at their own risk. We recommend verifying their authenticity using third-party antivirus software or similar applications.

We do not take responsibility for downloads from third-party websites or files provided by external parties.

Social Media Usage

We aim to ensure that our business and staff conduct themselves appropriately online. While we may have official profiles on social media platforms, users should verify the authenticity of such profiles before engaging with them and sharing personal data. We will never ask for user passwords or personal details on social media platforms.

Our website may feature social sharing buttons that help share web content directly to social media platforms. Use these buttons at your own risk, understanding that doing so may publish content to your social media profile or page.

Data Subject Rights

Under the GDPR, Data Subjects have specific rights, including the right to request information on what personal data Apex Psychological Services holds about them in paper or electronic format (a subject access request).

Data Subjects have the right to request restrictions on the processing of their personal data and, where applicable, the right to be forgotten. Requests can be made via email to us at info@apexpsychservices.co.uk, and we aim to respond within one week.

If we undertake direct marketing, you have the absolute right to request removal from any marketing campaigns. Please send a written request to info@apexpsychservices.co.uk, and we will remove you from our mailing list within one week of your request.